At PetPhotoWear, we are dedicated to delivering your customized products with care and efficiency. Below, you will find our detailed shipping policies, timelines, and other important information to ensure a smooth shopping experience.
We collaborate with Printify, a trusted print-on-demand service provider, to produce and ship your personalized orders. Each product is custom-made just for you, which affects the processing and delivery timeline.
We offer shipping to most countries worldwide. However, please note that certain regions may have shipping restrictions. If you have questions about whether we can deliver to your location, feel free to contact us at support@petphotowear.com.
As all our products are made-to-order, the production process typically takes 3-7 business days. Please note that production times may vary depending on the complexity of the customization and order volume.
Once your order is placed, you will receive a confirmation email with your order details. If you notice any issues, please contact us immediately at support@petphotowear.com to make corrections.
While we strive to meet the estimated production timeline, unforeseen circumstances such as high order volumes, supplier delays, or holidays may impact processing times. We will notify you promptly if any delays occur.
We offer the following shipping methods, which will be available for selection at checkout:
Delivery times vary depending on your location:
Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight of your order. Final shipping costs will be displayed before completing your purchase.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this number to monitor your shipment’s progress.
If your shipment is significantly delayed or lost, please contact us at support@petphotowear.com. We will work with our shipping partner to resolve the issue as quickly as possible.
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are not included in the product price or shipping fees and are the responsibility of the customer.
International shipments may be delayed due to customs clearance procedures in the destination country. Unfortunately, we have no control over these delays.
It is the customer’s responsibility to provide accurate shipping information. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
If your product arrives damaged or defective, please contact us within 7 days of receiving the order at support@petphotowear.com. Include your order number and photos of the damaged item for review.
After verifying the issue, we will arrange for a replacement to be sent at no additional cost. Please note that we do not accept returns or exchanges for custom-made products unless they are damaged or defective.
For any questions or concerns about your shipment, please reach out to us:
PetPhotoWear
Email: support@petphotowear.com
Thank you for shopping with PetPhotoWear. We appreciate your trust in us to create memorable, personalized products featuring your beloved pets!